Privacy Policy

Last Updated: 21/02/2025

At Diff Music, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

1. What Information We Collect

When you buy tickets or use our services, we collect:

Your name and email address (to send you your tickets).
Billing information and address (stored in your order history for legal and support purposes).
Website session data (to keep items in your cart).

2. How We Use Your Information

We use your data to:

Process and confirm your ticket purchases.
Provide customer support.
Ensure the security of our platform.

We never use your information for marketing or promotional emails.

3. Who We Share Your Data With

We only share data when necessary:

Payment Processing: Stripe securely handles all payments. We don’t store your credit card details.
Emails: We use Brevo to send ticket confirmations.
Legal Compliance: If required by law, we may share information with authorities.

Event organisers do not have access to any personal data from ticket buyers—only ticket sales numbers.

4. Data Retention

Your name and email are kept indefinitely for customer support.
Billing details are stored for legal and tax compliance.
You can request to have your personal data deleted unless required for legal reasons.

5. Cookies & Tracking

We use session cookies to keep items in your cart. These cookies disappear when you close your browser.
We also use Google Analytics, but in a way that does not store personal data or track users across websites.

6. Your Rights

Under data protection laws, you can:

Request a copy of your data stored by us.
Ask us to correct or delete your data (except where we are legally required to keep it).

To make a request, email support@diff-music.com.

7. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

8. Contact Us

If you have any questions about this policy, contact us at support@diff-music.com.